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Wundr Privacy Policy

1. Overview

Wundr Pty Ltd A.C.N. 664 662 695 (collectively Wundr, we, us and our) respects the privacy of the individuals it deals with and is committed to complying with its obligations under the Australian Privacy Principles (APP) contained in the Privacy Act 1998 (Cth).

This Privacy Policy outlines our handling practices of personal information. It describes the types of personal information we collect and explains how we hold, use and disclose that information. This Privacy Policy also explains how you can gain access to the personal information we hold about you.

By scanning the QR code, using the Sites and submitting your personal information to us, you agree to the collection, use and disclosure of personal information by us as set out in this Privacy Policy.

2. Collection of personal information

Wundr is an Australian producer and promoter of entertainment goods and services. For the purpose of this Privacy Policy, these are referred to as our “goods” and/or “services”.

Wundr may collect personal information about you when you use the website www.wundr.com.au and/or wundr.store (Website) or the website of one of our ticketing agent partners e.g. www.ticketmaster.com and associated social media sites and apps (together, the Sites). We only collect information which is necessary for us to provide our goods and services to you.

Information Collected

At all times we try to only collect the information we need for the particular function or activity we are carrying out. The main way we collect personal information about you is when you give it to us.

We may collect both anonymous information and personal information through the Sites.

Anonymous information

Anonymous information is information that does not identify you. It includes:

  • Analytics information – this is information that we log regarding access and use of the Website, including details of any computer used to access the Website (such as IP address, host and browser type), the date and time of access and details of webpages accessed and information downloaded;
  • Profile information, if any – this is information that you provide for your online profile, including your music preferences, entertainment preferences and region.

Personal information

Personal information is information that could identify you. The personal information we hold may include, for example, your name, contact details such as telephone number, postal address and email address or other information provided by you if you have requested services from us, participated in one of our promotions, or joined our mailing list.

If you are under the age of thirteen (13) years old, you should only submit personal information about yourself with the consent of a parent or guardian. We will only collect and store the name of anyone under thirteen (13) for the purpose of personalising Elf Mail letters and do not otherwise intentionally collect or store information about anyone under the age of thirteen (13).

3. Use of information collected

The primary purpose for which we collect personal information is so that we can provide you with our goods and services. We may also use personal information to send you information about our activities, or about goods or services that we believe may be relevant or useful to you.

Examples of how we may use your information include:

  • To provide certain features or functionality or to improve your user experience, for example by suggesting live experiences and displaying information about events that are local to you;
  • To enable you to access certain features of the Sites;
  • For the purposes of conducting promotions such as Elf Mail delivery updates;
  • For our own statistical and internal business purposes and to improve the Sites;
  • For advertising and business promotion purposes, for example to measure the effectiveness of any advertisements displayed on the Sites.

In other respects, we will only use personal information with your consent, or if we are required or permitted by law to do so. In particular, your information will not be disclosed to any offshore recipients without your prior consent.

4. Related companies & Event Partners

We may share your information with our Event Partners (including Unbound Ventures Pty Ltd) to the extent they assist in the provision of the goods and services and for other reasons described in their separate Privacy Policies.

5. Cookies

A cookie is a small file which we may store on your computer. We may use cookies to record and hold information to track your internet browser’s behaviour and to enable certain website functions, such as remembering your settings or preferences. Cookies will collect only the necessary information for this purpose.

We use cookies and similar technologies to help us understand how people use the Sites so that we can keep improving your user experience.

You can block cookies on your computer, however this may degrade your user experience on the Sites. To find out how to see what cookies have been set and how to reject and delete cookies, please visit http://www.aboutcookies.org.

6. Accessing and correcting your personal information

Under the APP and IPP you have a variety of rights that you may exercise, including the right to ask for access to personal information that Wundr holds about you and ask that we correct that information.

7. Unsubscribe

If at any time you do not wish to be notified about goods, services and promotions offered by Wundr, or if you don’t wish to receive any further communications from us, please send your request to unsubscribe by email to info@wundr.com.au.

8. How to make a complaint

If you wish to make a complaint about how we have handled your personal information you may complain in writing using the details in the ‘How to Contact Us’ section of this Privacy Policy. We will endeavour to respond to all complaints within 30 days of receipt of your complaint.

9. Breach notification

If there is a breach of privacy involving your personal information, we will comply with any legal obligations required under the Privacy Act 1998 (Cth).

10. How to contact us

If you have any questions concerning this Privacy Policy, or to make any requests as outlined above, please contact:

  • Wundr - by mail: The Privacy Officer, Wundr Pty Ltd, Level 2, Suite 4 62 Ann St, Surry Hills NSW 2010. AUSTRALIA
  • Wundr - by email: Attention: The Privacy Officer, info@wundr.com.au

11. Policy Changes

We may edit this Privacy Policy from time to time by publishing the changed Privacy Policy on our Sites.

This Privacy Policy was last updated on 2 August 2025.